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Voicemail Manual

To initialize your mailbox:

Dial x36700 (or press the "Message" key on your phone) and you will be asked for the following information:

  1. Temporary password: enter the temporary password, which is "1234."
  2. Permanent password: Your permanent password can contain 5 - 16 digits. The password cannot start with a zero, but it can have a zero in it. It is important that you remember your voicemail password. If you forget it, your mailbox will be deleted temporarily. When it is put back into service, any messages that were in it will be lost and you will have to initialize your mailbox again.
  3. Your name: Please say your name clearly
  4. Personal or standard greeting: You can record your own message or use a system-generated message.

To access your mailbox:
From your phone using your extension/mailbox number:

  1. Press the "Message" key on your phone or dial x36700.
  2. When prompted, enter your voicemail password
  3. Follow the prompts to listen to your messages, or access the menus to perform other functions (see below for more information).

From within the Medical Center:

  1. Dial x36700
  2. Listen for the prompts to press * (mailbox extension), followed by your mailbox number, followed by your password.
  3. 3. Follow the prompts to listen to your messages, or access the menus to perform other functions (see below for more information).

From outside the Medical Center:

  1. Dial (212) 263-6700
  2. Listen for the prompts to press * (mailbox extension), followed by your mailbox number, followed by your password.
  3. Follow the prompts to listen to your messages, or access the menus to perform other functions (see below for more information).

To retrieve messages:

  1. Access your mailbox
  2. Press 11 to hear new messages or 1 to hear all messages, including archived messages.
  3. At the end of the message, press 7 to delete it or press 9 to save it for 10 days.
  4. Other message functions:
Rewind message during retrieval - Press 1 to rewind message 10 seconds or 11 to start message over.
Fast-forward message - Press 3 to fast-forward 10 seconds or 33 to skip to end of message.
Get date/time information - Press 5.
Reply to message - Press 8. Record your reply, then press #.
Forward the message to someone else - Press 6, then follow the instructions.
Skip message - Press #.
Skip to archived/saved messages - Press # #.
Reply to message - Press 8. Record your reply, then press #.
Forward the message to someone else - Press 6, then follow the instructions

To send a new message:
  1. Access your mailbox.
  2. Press 2.
  3. Record your message at the prompt. Press # when you are done.
  4. Enter destination mailbox number, then press #.
  5. Follow the prompts if you need to send the message to additional mailboxes.
To change your greeting:

  1. Access your mailbox.
  2. Press 4 for Personal Options.
  3. Press 3 for Greetings.
  4. Press 1 for Personal Greeting.
  5. Follow the prompts to use the system greeting or to record your own greeting.
To change your password:

  1. Access your mailbox.
  2. Press 4 for Personal Options.
  3. Press 2 for Administrative Options
  4. Press 1, then follow the instructions to change your password.
To record an extended absence greeting:

  1. Access your mailbox.
  2. Press 4 for Personal Options.
  3. Press 2 for Greetings
  4. Press 2 for Extended Absence Greeting and follow the instructions.
To change the name on the mailbox:

  1. Access your mailbox.
  2. Press 4 for Personal Options.
  3. Press 3 for Greetings.
  4. Press 3 and follow the instructions.
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